If you have entered your W-2 form in TurboTax, you can connect with a live agent to review your entries or provide other assistance as needed. As @DoninGA noted, you are using a Live edition of TurboTax that includes live assistance. See below for more information.
As you prepare your taxes in TurboTax Live, you can quickly connect with one of our credentialed tax experts:
- Select the floating Live help button.
- Select Connect with live help at the top of the chat window.
- Enter your question or topic area and select Continue.
- Select your preferred method for connecting with a tax expert.
If you connect live with a tax expert in TurboTax Online, the expert will be able to see your screen and review your entries with you.
The process is a little different if you're using the TurboTax mobile app. We have instructions for how to connect with a tax expert on the app.
Here at this Community website, TurboTax Experts, along with experienced users who are tax professionals, and other users answer questions in an open forum. We don't have access to look at your return.
@moehead3-
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