OBSERVED:
1. Turbo Tax says, "Andrew, congrats on your $11,982 refund" in the top box
2. Turbo Tax says in the next box, "You are not getting a refund because your $13,957 in tax payments and $1,000 in Child and Other Dependents Tax Credits were not enough to fully offset your $19,141 total tax liability for 2023."
EXPECT:
I would expect those two boxes to have the same calculations and provide complimentary responses.
SUGGEST:
I would suggest someone look into what seems to be an error.
It would seem to be a problem with "Intuit Assist' your GenAI NLGP program.
You suggest that "it is still developing and will improve with your help." I am just trying to provide help.
