If your child was born in 2023 you were supposed to say in My Info that he lived with you the WHOLE year. If you chose a lesser amount of time, that is why it is only giving you the $500 credit instead of the CTC. Or......does he have a Social Security number? Did you enter it?
Did you e-file yet? If you have not e-filed, go back to My Info and click his name---go through those questions again.
Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number. Careful— do not say that your child’s SSN is not valid for employment. If your child was born in 2023 make sure you said he lived with you the whole year. There is an oddly worded question that asks if the child paid over half their own support. Say NO to that question.
If you already e-filed, then you are going to have to wait for the return to be fully processed and then amend to fix the mistake so that you get all of the child-related credits you are eligible for. Do not amend until the return has been fully processed.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
