TURBOTAX HAS NOTHING TO DO WITH YOUR REFUND EVER. Once you have successfully efiled the return they get no further information about the return or your refund and they cannot by law. Expecting them to intercede on your behalf is unreasonable. You are the adult that agreed to use the refund processing service so it is your responsibility to handle this issue yourself. Review the contract you signed for the actions you can take.
After a return has been efiled and accepted, it can sometimes take the return PDF a while to update and become available at the Tax Home landing screen. If you can't use the Download/print button at the Tax Home or the "Download/print the PDF" link in the section "Your Tax Returns & Documents", OR if you're getting incomplete documents when you use one of those methods, here's an alternate way to print by opening the filed return back up to print at the Print Center ... save the PDF with the worksheets to see the contract.
NOTE: When you open your return back up, do not make any changes in it if it's already been filed. If you later have to amend the return, it has to start off exactly as it was when it was originally filed.
- Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2021, look for a link "Add a State."
- Click on "Add a State." (you don't really add one. That's just to open your return back up.)
- After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
- Then choose "Print, save, view this year's return."
- The next screen should offer some options: "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
- See if one of those PDFs has what you need. The latter has the most pages.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?
If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
