After you file

When you choose to have your preparation fees paid for out of your refund - this is what happens:

• You pay a fee to a third party (likely SBTBG, a Green Dot company) to facilitate having your fees paid from your refund.
• The fee charged by the third party covers the cost of them opening a checking account for a one time use of depositing your Federal Refund.
• Your refund is deposited into this account from the IRS. The routing number and account number for this account will show on your Federal Return under the Direct Deposit information.
• When the third party receives your refund deposit from the IRS, they take the fees (both the TurboTax fees and their third party fee) out of the amount deposited from the IRS.
• The remaining amount is deposited to the method you chose when you prepared your return. Usually you can choose to have the remaining amount direct deposited into your checking account or receive a debit card from the third party.
• After your remaining amount is deposited to the method you chose, the one time use checking account is closed.

Since you indicated your refund was deposited to Green Dot, you would need to contact them to inquire where your remaining money was sent.

TurboTax is not affiliated with SBTBG and can not get any information from them for you because of privacy laws.

I would look at your paperwork from your 2022 filing and see where you choose to have your remaining refund deposited. This will tell you if you need to check with your banking institution or with Green Dot.

If you had your remaining funds deposited to a debit card from them, they are the only ones who can reissue a card.

I was able to find these numbers for them: 877.908.7228 and 800.901.6663. This is their main website: https://taxpayer.sbtpg.com/ and this is their help center website: https://help.sbtpg.com/hc/en-us