Yes. YOU have to call the third party bank to sort it out. TurboTax gets no information whatsoever from the IRS after you file your tax return. TurboTax cannot intercede with the IRS for you. You simply used a software program and chose to pay for using that program by paying from your refund instead of paying upfront with a credit or debit card, so now you have to pursue it with the bank that handles the refund processing. Going forward, I, for one, strongly urge NEVER using refund processing. Pay for using the software before you file using your own debit or credit card and you avoid this complication.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
