Are you on Windows or Mac?
One user said….
When you install the program I recall it asks for Admin rights. So I logged off my account that I WAS in when I installed the program and logged in as administrator. I started TurboTax under the Admin account and my files were there. In the C:\Users\Admin\Documents folder. I NEVER USE THIS ACCOUNT!
I exited the program and account and went back in using my normal user ID. I then restarted the program by Right-Clicking the icon and selecting Run as Administrator. The files were there...made my day. I opened them and did a "Save As" to the file folder that has all my past returns and matches the User ID I was in when I set it up.
In short TurboTax is saving them in the default C:Drive Admin account document folder and if you are not starting as an Administrator they are invisible. Hope this helps.
Another user said……Some people have discovered their files were under their administrator username. They didn't remember that they had to log in with administrator privileges at some point when installing the desktop version, so they started their returns and saved them while using their admin user account. (In this case, people were returning and logging into their usual, non-admin user account, not realizing what happened and not finding their files under their primary "user".)
