Do you mean that you filed a 2017 tax return but did not receive the refund? You will have to seek information from the IRS about that. TurboTax never gets any information about your return after it has been filed.
Try checking your online account with the IRS (and if you filed a joint return—check for BOTH of you)
https://www.irs.gov/payments/your-online-account
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
But.....if you mean you prepared a 2017 tax return but did not file it, so sorry, but it is too late to file a 2017 tax return and receive a refund. If the return was not filed by mid-April of 2020, the refund has been forfeited and will not be paid.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
