Those of us who are replying to questions in this user forum are volunteers----other users like you---so we are not predators. We are here to help by answering questions about income tax rules and how to use the software. It sounds like you chose to pay your TurboTax fees with your federal refund and then something happened to the refund. Did the IRS change something and disallow or reduce your refund? If so you still have to pay for the tax software that you used. The emails are reminders that you have not yet paid for using TurboTax software. Use of the software in a paid version means you have to pay for using the software whether you get a refund or if you owe tax to the IRS.
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
You do not have to use TurboTax ever again if you do not want to. But you need to be aware that no matter what tax software program you choose to use in the future ---- when you choose to have the fees deducted from your federal refund there will always be a fee for that choice, and there will always be a stipulation that you have to pay your fees within an allotted amount of time whether your refund arrives or not. So avoid that situation. Pay your software fees upfront.
And next time---see if you qualify to use any of the free filing services offered on the IRS site:
https://apps.irs.gov/app/freeFile/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
