Ok first I don't work for TT ... now some basic facts...
1) TT is a DIY program and you are responsible for filling in all the information correctly and completing the interview until you can efile the return in step 3 of the FILE tab.
2) if for any reason the efile is rejected then you can mail in the return ... successful efiling is not guaranteed by the TT program or the fed/states.
3) once paid the online fees are non refundable ... the fees are for the use of the program to complete a return that can be filed even if you end up mailing it.
