First ... did the IRS send the entire expected refund ? If they did not then the IRS will mail you a letter of explanation in a couple of weeks.
If they did then did you use the refund processing service ? If you did then you need to contact them to see why the refund was less than expected. Did you have an advance on the refund that needed to be paid back for that same bank or another processing bank ?
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
