@Randilee123
First did you successfully efile the return ? If yes then all you can do is contact the IRS or the taxpayer advocate office. No one else can help move things along faster.
If you efiled, you should double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home. If you used desktop software (CD/download), you can check from within the software.
If that showed it was accepted, or if you mailed the return, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.
https://www.irs.gov/Refunds
TIPS when using the IRS WMR tool:
- Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool. Or if you filed a paper return in postal mail, wait at least 4 weeks before using it.
- Be sure you enter the correct SSN and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
- Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
- If the IRS WMR is not finding your info, you can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954
At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
If you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.
More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/About-TAS/Who-We-Are
http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
If you cannot get thru on the phone fill in a form 911 and file as directed : https://www.irs.gov/pub/irs-pdf/f911.pdf
