The IRS reduced your refund. The IRS reducing your refund has nothing to do with your choice to use the third party bank to pay your TurboTax fees. You can clearly see on the IRS site that the IRS reduced your refund. So---the IRS has some other reason completely unrelated to the choices you made when you used TurboTax. Either you made a mistake in the information you entered into the tax return, or you owed child support or back taxes that caused the IRS to offset your refund. The third party bank does not have your refund. The IRS kept/disallowed most of your refund.
Contact the IRS for more information.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
