LOL ... once the IRS releases the refund they have no control over what the processing bank can or will do with the refund that was sent. I have no idea who "they" talked to but what they said to you is totally immaterial.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
