Since TurboTax is not a bank they cannot receive a tax refund. The $39 service charge from SBTPG is for receiving, processing and then depositing your federal tax refund to your direct deposit account after they have removed the TurboTax account fees you owed and their service charge.
If you are saying that the deposit you received is NOT the amount issued to you by the IRS less the TurboTax account fees and the service charge as reported on the IRS website - https://www.irs.gov/refunds
Then you need to contact SBTPG using the links and phone number supplied in my prior post to find out what happened to the rest of the federal tax refund.
