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After you file
Lmfao @Critter-3, if I took out an advance I definitely would have noted it here or at the very least did my due diligence to check if the organization I took said loan from had deducted it from my taxes.
But to answer your question no I didn’t take an advance if you look up this company just here in the community forums you will note multiple people have experienced this with this company.
For me this situation was handle because I keep a lawyer on retainer and they did what lawyers do and found out that my refund wasn't being held but that somebody with my same name and similar social had been issued the wrong refund so i’ve been made whole on this front and have received my full refund as of yesterday.
Good Luck to everybody else having issues with this company lol I won’t be opting to use TT pay from refund option again to much of a headache.