@BettyB wrote:
This is the first time I used an online product, purchased through a wholesale club. All the information from previous years was accessible, but now I can not find the taxes. I know they were filed, received a confirmation from the feds and the state, and received the refund that was due. I cannot find them on the turbo tax website, and when I go to the online link it appears I haven't begun my filings.
You have to sign onto your 2022 online account using the exact same user ID you used to create the 2022 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2022 account, then use the option shown in blue on the account recovery website, "Try something else"
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)
