That is the link they sent me to, telling me online products aren't eligible for a refund. However, this was after the agent told me that I'd be getting a refund. I relied on that information and hired someone else to do my state taxes. Is there a way to file a complaint with turbotax? I've been trying to resolve this for a month. Do I just contact the BBB? I see there have been over 3000 complaints and they only have a 1.09/5 rating.
