Who do I contact to file a formal complaint and get some resolution? There were some major inconsistencies and glitches in the state software. I attempted to chat or talk with 8 different agents, and spent over 10 hours trying to resolve it, but no one could and agreed that there is something wrong with the software.
The last agent I spoke with asked me if I wanted a refund for state and I said yes. He sent me a link to request the refund and said it could be up to five days before I’d get it. So then I hired someone else to complete my state taxes but I got a message back saying that because I bought an online product, I can’t get a refund. The agent knew it was an online product. I chatted again and was told to resubmit my refund request so I did, but not one responded. I just spent another hour on chat and even they can’t tell me how to file an official complaint. It’s unethical that Turbotax promises a refund, but retracts that.
Since I can’t get anywhere with Turbotax, does it do any good to file a complaint with the BBB or attorney general?
