If the IRS adjusted your refund for any reason, they will send a letter explaining the reason(s) why they made the adjustment. That letter takes about 3 weeks to arrive. Once you receive the letter, it will have contact information and steps to take if you disagree with their adjustments. No one at TurboTax will be able to explain any of the changes made by the IRS and they (the IRS) will only discuss your tax return with you or someone you have designated on your tax return or Form 8821.
If you used Refund Processing (paid your TurboTax fees with your refund), your refund goes through a 3rd party bank (SBTPG). They receive the refund (less any IRS adjustments), take out the TurboTax fees AND their processing fee, and remit the balance to you. If there is a discrepancy with these amounts (the FEES), you can contact them or access your account with this link.
The 3rd party bank does not know the amount you filed for - all they know is what your TurboTax fees are and what their fee is. They take those fees from whatever the IRS sends and remit to you, the balance. Unfortunately, ONLY the IRS knows why they adjusted your original refund amount. The letter will have contact information, a reference number and instructions on how to handle any disputed information. But until you get the letter, you won't know for sure, what the adjustments were for.
IRS - Tax Refund FAQs - Receiving a refund less than you filed for.
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