Thank you for the response. While I know that TT doesn't receive any information afterward nor intercede, I'd hoped that someone had this happen to them. What I did learn from outside sources is that the IRS will not direct deposit a refund if the name on the return does not match the name on the bank account. I still have my married name on my bank accounts, but not on my 1040. What I do not understand is why none of the agents could or would tell me if this was indeed the reason. Not even the supervisors. So much for the IRS's big 2022-2026 Strategic Plan and its Mission and Values. Not! :(
