You do not get a refund for that situation. Your fee was for using the software to prepare and file a tax return. You did not pay an extra fee to get direct deposit. Your fee remains the same. If you want to have a conversation with customer support and let them explain it:
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
