@cathe813 Your post is confusing, you said you purchased the desktop software but then say you logged into your account. Your returns created with the CD/Download software are not on TurboTax servers.
If you used the CD/Download software then your returns are on your computer you used to file your returns.
If you did also use the Online version, you would have to sign in with the exact UserID and password you used to create the account.
Online Account Recovery:
https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...
