@belindad2016
For denials regarding the Refund Advance, you would want to reach out to TurboTax customer support. This is a public forum and we don’t have access to denial information here. You may also want to check your spam inbox, where you may have received an email regarding the denial, if you did not see one in your regular email box. You can also check out the FAQ link provided below, under "My Question wasn't answered," for further assistance:
What is TurboTax Refund Advance
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