TurboTax is not trained to provide legal advice. Contact a lawyer if you have questions about potential legal claims against Green Dot.
You cannot include any stimulus payments sent to Green Dot as payments that were not received. If IRS records show $xxx was sent to Green Dot, IRS will subtract $xxx from your Rebate Recovery Credit. This will delay processing your return.
Since you are unsure of your exact stimulus amount, you can claim $0 as your Rebate Recovery Credit, with the understanding IRS will fix your return. You will receive your stimulus amount minus what was sent to Green Dot.
If you cannot verify yourself online, you can do that in person at an IRS office. You will need to make an appointment in advance.
Contact Your Local IRS Office
If you did not use TurboTax last year, you can buy the 2021 program, complete your return and mail it.
To purchase 2021 tax software go to File your 2021 taxes.
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