If I understand your original question, you lived in Missouri for part of the year and lived in Kansas for the rest of the year.
You worked in Missouri while living in MO and worked in Kansas while living in KS. In that case, you will file part-year MO and KS returns.
As to your other question about contacting someone about two years of Missouri refunds, unfortunately, you’ll have to contact the Missouri Department of Revenue. It’s unusual your return is still processing after two years.
Their website says you can schedule a call.
Individual Income Tax Contact Information
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