The Taxpayer Advocate Service can help with refund issues as Tax Champ @ee-ea says.
TAS is also experiencing delays in responding to you:
“The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays.
"As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call.
"We ask for your patience as it may take up to two weeks before we will be able to return your call or reply to your request.”
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