Thanks for that, @Critter-3.
The only change was the last step. I had to press 3, not 4, for all other inquiries.
But I finally got a live person.
And... The IRS has no record of my refund having been returned to them! Now they will start a refund trace, which should confirm my refund was not cashed by me. It will also tell if it went through with SBTPG. It can take up to 120 days. Once completed, the IRS can issue a new refund.
Geez. I continue to wait and hope. But feeling better IRS is doing this.
