TurboTax does not know if you received the advance monthly child tax credits that were sent out from July 2021 to December 2021. TurboTax only knows what YOU entered on your tax return. Those payments were sent by the IRS. The IRS knows if they sent them to you. They sent you letter 6419 which you were required to enter on your 2021 tax return, and then you could receive the other part of the CTC on line 28 of your 2021 Form 1040. If you made some sort of mistake when you entered your information, the IRS caught the mistake and corrected your refund.
Check your online account with the IRS to see what the IRS shows for you and the child tax credits.
Try checking your online account with the IRS (and if you filed a joint return—check for BOTH of you)
https://www.irs.gov/payments/your-online-account
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
