@Critter-3 I would like if the phone system would put me on hold or do call-back instead of hanging up on me after waiting through their 2 minute recorded message about how I can verify my ID online when, in fact, I can't because that also gives an error, "We are not able to provide assistance to you via the identity verification tool." I have an ID.ME account.
The saga continues. After many more calls, I finally got through to a real person. Only to be told their computers were down so they couldn't assist me with verifying my identity. Which probably explains why I got through, they were essentially answering the phone, telling people they couldn't help, and hanging up. Very short phone conversations. Since then, I haven't been able to get through again.
I have been trying to make an appointment at the closest IRS office, as this was the last option. Unfortunatley, that has to be done by phone, and I'm having the same issue. After a long recording it tells me they're experiencing high call volume and it hangs up.
