Not sure why you are surprised that we do not know how you answered the questions when you prepared your return. We are other users--volunteers--who have no access to your account or tax return. It seems that you did not file your MO return--whatever the reason is---you did not file it. If you worked in MO in 2019--even if you did not live in MO then---you were supposed to file a non-resident MO return. If you answered the interview questions correctly as you prepared your return, the software would have generated a MO non-resident return and a KS return for you to complete. So....something went wrong. You said your employer did not even put anything in boxes 15-17 on your W-2--which seems unlikely. Then you say that you filed a KS return---which clearly indicates that you did enter at least some KS state tax information from boxes 15-17. We cannot see your account--we only know what you tell us in the forum. More likely, you missed entering your MO state tax information when you prepared the return.
Since MO wants a return, you need to prepare a non-resident return for MO for the tax year in question. Maybe you also need to prepare a KS return since you say you did not enter any state tax information for 2019. Prepare the non-resident return first, then the resident state return.
You can still use the CD/download software to prepare 2019 returns. Download the state programs and use them. Or prepare them by hand on the forms from the states to mail in. Instructions were already provided earlier on how to do that. Scroll up in this thread to re-read how to prepare past year state returns.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
