I believe you are referring to our third-party refund processing service - Santa Barbara Tax Products Group (SBTPG). Did you pay your fees with your refund? If so, your refund would then come from them, and sometimes if there is a rejection they will have to issue a paper check. To reach out to them in regards to this, you can do this at their Help page. You can call using the numbers listed, or you can scroll down on the page and click Submit A Request.
@Natrice
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
