@JoeNJ525 The agents at the IRS do not always understand how "refund processing" works when you choose to have your TurboTax fees deducted from your federal refund, so they may think---incorrectly--- that the refund went to TurboTax. It did not NOT go to TurboTax. When you choose to have your fees deducted from your refund, the refund goes to the third party bank. That bank takes the fees out of your refund and sends the rest of your refund to your account. If there has been a problem with that process, you hav to deal with the third party bank---as already detailed in the reply you received earlier. TurboTax does not get your refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
