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After you file
No, no one can even access your account or your tax return. The IRS does not provide any information to TurboTax after you file your tax return. The IRS will not tell TT anything about the reason for the delay in processing your return. There have been a lot of delays for 2021 tax returns. The IRS is severely backlogged. Anything on your return that is requiring a human at the IRS to review it or look at it will take much longer than normal. If the IRS has not requested additional information from you then all you can do is wait patiently for them to finish processing your tax return. No one at TurboTax can speed them up.
If they sent a letter asking for any sort of additional information from you then you need to provide that information to the IRS as soon as possible, following any instructions in the letter they sent to you.