If you already prepared a tax return and e-filed it, or even tried to e-file it, you will not get a refund. Your TurboTax fee is the same whether you e-file or file by mail--which is what you are still able to do if your e-file is rejected and you cannot fix the rejection.
If you want to have that discussion with customer support:
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
