@Dscarlett9 - Turbo Tax would not have received it, as they never are involved in payments from the IRS. but Santa Barbara Bank would have - I suspect you requested your Turbo Tax fees be netted from your refund on your 2019 tax return - which is where all this mess began.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
