@Nikki2608 , while I can understand your frustration with the situation, I am not able to help -- because I am fellow user ( a volunteer to answer questions and help users ), I have forwarded your note to my contacts / powers-be and have asked for help/ resolution. If you have no joy within 48 hours , please consider sending me a PM and I will again and again shake the tree.
Please forgive my inability to help directly
regards,
pk
