Well you seem to have an issue to solve ... try calling at the moment they open if you can.
Not sure they can help ... but try the taxpayer advocate office for help :
See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate
Also see the other answer I left you.
https://ttlc.intuit.com/community/user/viewprofilepage/user-id/4960395
