SBTPG is the third party bank that handles refund processing when you choose to have your TurboTax fees deducted from your federal refund. That bank has been providing that service to TurboTax for years, so if you have used refund processing in the past, your refund has been handled by SBTPG before, too.
Before you get too angry, you have some things to look for that might explain why your refund was less than you expected. It is entirely possible that your refund was reduced by the IRS. You need to check and see if you entered information correctly from your letter 6475 that the IRS sent to you showing how much of the stimulus for $1400 per person was sent to you, and you need to check to see if you entered the amount of any advance child tax credit payments that were sent to you---as shown on your IRS letter 6419. Those were the monthly payments sent out for children up to age 17, in the amounts of either $250 or $300 per month between July and December.
If your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment. If it is short by $1800 or $1500 or a multiple of that amount --- maybe a mixup regarding the advance child tax credit payments.
Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….
Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
The IRS will send you a letter that explains why your refund was reduced. Meanwhile it might help you to check your online IRS account.
https://www.irs.gov/payments/your-online-account
https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
