@jorge69ijk The reply you received explains to you that if you used online for 2020, and did not file the return, you can get a download for the CD/download software by contacting customer support. You can no longer use the online software. You have to complete the 2020 return using the desktop software and install it to a PC or Mac. If you paid for the online federal and state software then customer support will provide you with the download. This is Sunday. Customer support will be available Monday - Friday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
