@tcpz wrote:
I've check with my bank and the routing and checking account #s were verified and matches what I've inputted on my tax return. Yet I did not receive my refund. The only other thing I can think of is your third party processor, Santa Barbara Tax Products Group, LLC. which also handled my refund. Please have someone assist me in resolving this matter; otherwise, the last resort is to check with my attorney.
We are mostly fellow users in this forum. This is mainly a user community forum--not a direct route to TurboTax Support (but I'll tell you below how to reach them.)
I had asked in my response above what you are seeing at the IRS "Where's My Refund" tool, and you didn't respond to that question. That's a critical step in figuring out where your refund currently is.
https://www.irs.gov/refunds
What do you see there? Does that tool say the IRS has approved your refund and actually SENT it, and provided you an expected receiving date? Or does that IRS tool says your return is still being processed?
If that tool says the IRS has actually sent it, the IRS says to allow up to 5 days after they send it due to variations in bank processing times.
From your latest post it sounds like there is another link in the chain where you can also check.
You have now mentioned the third-party processor SBTPG, so I assume you chose to pay your TurboTax fees out of the Federal refund. If the IRS "Where's My Refund" tool says your refund has been sent, then here's how to check with SBTPG. You can use the SBTPG refund lookup tool.
To log in to their tool, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
If you need any help from the folks at TurboTax Support, here's how to reach them:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
