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After you file
@snydermitch1 If the IRS asked you to verify your identity last year and you did not follow though that is why you did not get your refund. The IRS is trying to prevent fraud. They have the right to require you to verify your identity before they issue a tax refund to you. It is also not at all unusual for states to request identity verification.
I HAVE TO VERIFY MY IDENTITY
Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request. No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund. If you do not verify your identity you will not get your refund.
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients