Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request. No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund. If you do not verify your identity you will not get your refund.
https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...
https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients
TurboTax cannot verify your identity. You need to:
Verify online at IRS Identity Verification Service website
or
By phone at the toll-free number listed on your letter
or
If you cannot verify online or by phone, make an appointment at a local IRS office.
