After you file


@lhenderson01 wrote:

No I have already called these numbers and visited these websites and get only automation. the fees deducted do not add up to $4,000.


TPG has had a problem with their software where in some cases the full amount of the tax refund was not deposited into the account.  You will have to contact them to get this problem resolved.

 

Use https://taxpayer.sbtpg.com/

And https://help.sbtpg.com/hc/en-us/requests/new