Please contact TurboTax Customer Support using the info I'm linking below. A Support rep will be happy to assist you.
What is the TurboTax phone number?
NOTE: When entering your subject matter, don't use the word "refund". Instead, enter the words "billing issue".
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
