@ Mik4829 wrote:
I use the desktop download of Turbotax deluxe on a Macbook Pro. I have used Turbotax delux downloaded for the past 12 years with no problem until now.
My issue described in other posts persists. My printout of my return shows my return transmitted. I have turbotax emails showing the return transmitted and accepted by the IRS. The IRS website for checking refund status shows my return accepted.
But Turbotax on my laptop shows that I have not transmitted the return to the IRS.
I've seen a few other desktop users report a similar situation with desktop TurboTax not properly recognizing the efile status, and I think most of them were using the Mac version, too. I don't know what's causing it. It's not a widespread problem at this time, or we'd likely be seeing more posts on it in this user community. One user said his TT for Mac showed the Federal return as still rejected, but the State return as accepted, even though user had gotten both acceptance emails.
I don't even know if the folks at TurboTax Support know that some users are experiencing problems with TurboTax not identifying that they had efiled and been accepted. Or maybe they do know if some folks have been calling in to report it. Here's how to reach TurboTax Support by phone:
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
