Lost,. Call your local news station. In Chicago we have "Channel 7 i team" they investigate stories like this and get positive results.
I had my refund to the south 3/5/22.
I called everyday when money didn't go into account. When the said they mailed it and I kept getting different answers from different Reps.
I started making online Complaints immediately and got in call que 3 times a day untill my refund arrived in the mail. 23 days later.
