When using TurboTax to file your taxes, you should go through each question step by step. If you choose to skip sections, it is very possible that you will miss relevant questions. TurboTax, does not automatically give you certain credits as additional information is required. If you did not provide that additional information, forms are not generated for that particular credit including the EIC.
Although, TurboTax makes filing taxes easy for most people, it is best to never skip sections and take the extra time to read each question and go through all of the deductions and credits.
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