Once they receive notification you put a complaint with BBB, they completly cut you off!! Rufuse your calls and texts stating tgey cannot discuss anything about your case with you because its been red flagged and cannot communacate with you nor talk to ypu?! THIS IS WHAT THEY HAVE DONE TO ME?! TGEY HAVE HAD MY REFUND SINCE FEBUARY 19TH. THEY SUPPOsedly got it rejected back from my back feb. 28th. Told me one day it was sent in a check that date. Then they said march 2nd. Then they said the machine was down march 2nd and ni checks went out till march 4th. Then another representative told me the 2nd. Then another one the next day said tgd 8th. Then they said if i dont receive it by tge 18th to call the following monday? Then when i called a lady yelled at me and told me it was in my city and to wait my ass till tge 24tg and straight up hung up on me. I made a complaint to BBB AND THE NEXT DAY WAS CUT OFF?! AND NOW TODAY I RECEICE AN EMAIL WITH A FORM THAT THE BBB contacted them and i have to get a paper nortorized to get my check reissued which was sent febuary 25th?! How the **bleep** is tgis possible when they didnt ecen receive it back till febuary 28th!!! This isnt right. Ive begged and cried and im at my wits end. My family is in great need of this fir our rent. My brothers are disabled and scared of losing their home. I feel so helpless. Its SAD already. .. no one wants to help me ? Its downright wrong!!!!
