After you file

My full Refund is also being held captive at the Santa Barbara TPG bank. It tells me that instead of sending direct deposit that I am getting sent a cashier's check. Ther is NO GOOD reason for this as I double checked all of my direct deposit information 3 times before submitting my info. Also, Why  does this company think its okay to hold onto my money for weeks before sending a check? They also refused to let me give them my bank information to have it resent into my account. needless to say I will never be using turbo tax EVER again. I have been using Turbo tax for decades.